Returns & Exchanges


RETURNS

  • If you are not completely satisfied with your LoveShackFancy purchase, you may send it back for a refund.
  • Full-priced items may be returned for full refund to the original method of payment. Sale merchandise items marked down at 40% or more are FINAL SALE and may not be returned. Merchandise must be returned in its original condition, unwashed, unworn, with tags in place.
  • We are only able to exchange items for a different size. We cannot guarantee availability of merchandise for exchange. If you wish to exchange for a different style, you can return your purchase for a refund (if allowed per our Returns policy) and place a new order.
  • Returns are accepted if postmarked within 21 days of delivery. Items returned after 21 days will not be accepted.
  • Shipping costs will only be refunded if return is a result of company error or damaged merchandise. Any damage upon receipt must be reported to Customer Service within 48 hours of delivery.
  • LoveShackFancy reserves the right to deny any return if the merchandise returned does not comply with our Returns policy.
  • Once we have received your package, your refund will be processed within 5 business days. You will be notified via email at the email address listed on your account when your order was placed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

ONLINE ORDERS

  • Visit www.loveshackfancy.com/a/returns to request your return authorization, and follow the prompts.
  • Once you have received your return request confirmation email, pack and seal your items, in the original packaging if possible, with the original invoice enclosed. Affix the prepaid shipping label to the outside of the package.
  • Please note that $10.00 will be deducted from your refund for all returns sent using the prepaid shipping label. You may use any preferred shipping service as long as a valid tracking number is provided. Packages must be returned prepaid. COD will not be accepted. LoveShackFancy will not accept lost returns without a valid tracking number.
  • If you opt not to use the included prepaid label, please ship to:
    LoveShackFancy Online Returns
    7373 West Side Ave
    North Bergen, NJ 07047
    United States

DIRECT ORDERS & EVENTS

If you placed your order at an event or directly with a LoveShackFancy salesperson, please contact us at customerservice@loveshackfancy.com or 646-455-0714 for further instructions.