Customer Service


PAYMENT
We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We do not accept personal checks, money orders, or direct bank transfers. 

All prices on our site are based on the US dollar, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that issued your credit card. 

Once placed, orders cannot be canceled.  Please refer to the Return Policy.

RETURNS
Regular priced merchandise can be returned for a refund or exchange provided it is sent back within 14 days of receipt.

 All Sale items are final sale.

Any items determined to have been worn will not be accepted for return.

Please follow the instructions on the return form included in your package and return your items within 14 days of receipt to the address below. Include your order # on the outside of the package.

Once we have received your package, your refund will be processed within 5 business days. You will be notified via email at the email address listed on your account when your order was placed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

International Returns
International orders may be returned using any method of your choice, at your expense.  We recommend using a trackable and insured service.

Please email customerservice@loveshackfancy.com for further information regarding returns and shipping details.

SHIPPING  
We're excited to offer free next day delivery for NYC (orders must be placed before 1pm). We offer free ground shipping in the US. All of our orders are shipped with Fedex or UPS and are dispatched same day (if placed prior to 1pm) and can take 2 - 5 business days to arrive. Once dispatched you will receive shipping confirmation and tracking details. Please note we cannot ship to PO Boxes.

For UPS INTERNATIONAL orders, please allow 2 business days for processing and 5-14 days for delivery. Customs and duties are the responsibility of the receiver. 

Please note, during sale periods or within 3 days of a collection launch there may be some delays.

These delivery times are estimates and not guaranteed by LoveShackFancy.

For any further inquiries please contact us at customerservice@loveshackfancy.com

PRIVACY POLICY
LoveShackFancy ("www.loveshackfancy.com") respects your right to privacy. Accordingly, we do not share or sell your information to any third-parties. Any and all information collected by LoveShackFancy is used solely for the purpose of processing of your order. Once you make a purchase with LoveShackFancy, you are automatically included in our updates, newsletters and correspondences. To request to have your name removed from these correspondences, please email customerservice@loveshackfancy.com

SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

COOKIES
Our website uses cookies, tracking pixels and related technologies to provide our services for Advertisers. Cookies are small data files that are served by our platform and stored on your device. They enable us to identify your device when you move between different websites and applications, so that we can serve targeted advertising to you. 

SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 


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