What payment methods do you accept?
LoveShackFancy accepts the following payment methods:
- Credit Cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club
- ShopPay Installments - available for orders over $30
- Afterpay Installments - available for order over $25
- Amazon Pay
- Apple Pay
- Google Pay
- PayPal
- Shop Pay
What is your return policy?
Domestic returns are eligible for a full refund if postmarked within 14 days of delivery. Items returned after 14 days will not be accepted. Please note that a $9 restocking fee will be deducted from your refund for online returns on orders placed on or after March 25, 2025. If you prefer store credit, or you'd like to return your order at one of our store locations, the restocking fee will be waived.
Full-priced items, unless marked Final Sale, may be returned for refund to the original method of payment or for store credit in the case of a gift return. Merchandise must be returned in its original condition, unwashed, unworn, with tags in place.
If you would like to return your purchase, please click here to begin the process.
What does it mean if an item is marked Final Sale?
All items that are marked Final Sale cannot be cancelled, returned for a refund or store credit, or exchanged for a different size, color or style. All Sale items are Final Sale. Additionally, no discount codes can be applied to items marked Final Sale unless otherwise stated. We understand purchasing Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions.
What does it mean if an item is marked Pre-Order?
All items that are marked Pre-Order will be shipped on or near the expected delivery date as it is marked on the product page. You will receive an email as soon as your order ships. Payments for all Pre-Orders will be collected at checkout.
Can discounts be combined at checkout?
Discounts, including discount codes and discounts automatically added at checkout, cannot be combined.
How should I choose the best size for me?
You can reference our size conversion chart and size guide by product category here. Due to the nature of our product, each product silhouette will have unique measurements - many of our product pages include this information in the Product Fit section. For exact measurements on a style, please contact us at customerservice@loveshackfancy.com for assistance and we will do our best to assist you.
Do you offer gift packaging?
We are pleased to offer a gift packaging option for online orders. If you would like your order gift packaged, please select this option at checkout and a $15 flat fee will be added to your order. All items in your cart will be gift packaged. You will receive our signature pink box with gold foiling tied in our Forever in Love ribbon, filled with LoveShackFancy tissue paper.
Please note that exclusions do apply. Oversized items are excluded. Our largest gift box size is 18"x14"x7". The number of gift boxes included will depend on the size of your order. Gift boxes are not available for separate purchase. Gift packing is nonrefundable and we are unable to remove or add gift packaging after checkout. Discounts cannot be applied.
When will my order ship?
Ground orders typically ship within 1-2 business days pending availability and credit verification, excluding weekends and holidays. It may take up to 7 business days for your order to ship if we are experiencing high volume. Expedited orders will be shipped the same day if placed before 12PM EST. We do not ship on the weekend or U.S. holidays, however we do deliver 7 days a week. LoveShackFancy is not responsible for delays due to local disruptions.
What if I need to exchange for a different size or color?
We are currently unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new one.
Can gifts be returned for store credit?
We are accepting gift returns that fall within our store return policy in exchange for store credit. Initiate your gift return process here by selecting the gift return option. Please note that we are currently unable to accept returns on international orders.
Do you offer price adjustments?
We do not offer price adjustments on past purchases.
I returned my order, when will I receive my refund?
Once your return is delivered, please allow 7-10 business days for your return to be processed and refunded. Once your refund is processed, we will notify you via the email used to place your order.
Please note that a $9 restocking fee will be deducted from your refund for online returns on orders placed on or after March 25, 2025.
What if I receive a damaged item, or my package is lost or stolen?
We hope this does not happen, and we do apologize if you receive a damaged item. Please contact customer service within 48 hours of delivery so we can help resolve this!
We highly suggest purchasing Shipping Protection at checkout. We’ve partnered with Extend to offer Shipping Protection – coverage for lost, stolen, or damaged packages. If something goes wrong during shipping, Extend makes it easy to file a claim and get a resolution. Most often, Extend will send you a debit card for the value of your item(s), including shipping and taxes, so you can quickly get a replacement.
For full coverage details, click here.
If you purchased Extend Shipping Protection and need to file a claim, you can do so here.
