What is your holiday return policy?
In the spirit of the holiday season, we are offering an extended return period. Domestic purchases made between November 15, 2024, and December 31, 2024, are eligible for return until January 15, 2025. All return policies will still apply. You can review our policies here.
To initiate a return, click here and follow the instructions to send your item(s) back.
Can gifts be returned for store credit?
We are accepting gift returns that fall within our store return policy in exchange for store credit. Initiate your gift return process here by selecting the gift return option. Please note that we are currently unable to accept returns on international orders.
Do you offer gift packaging?
We are pleased to offer a gift packaging option for online orders. If you would like your order gift packaged, please select this option at checkout and a $15 flat fee will be added to your order. All items in your cart will be gift packaged. You will receive our signature pink box with gold foiling tied in our Forever in Love ribbon, filled with LoveShackFancy tissue paper.
Please note that exclusions do apply. Oversized items are excluded. Our largest gift box size is 18"x14"x7". The number of gift boxes included will depend on the size of your order. Gift boxes are not available for separate purchase. Gift packing is nonrefundable and we are unable to remove or add gift packaging after checkout. Discounts cannot be applied.
If you have additional questions about our holiday policy, please see our Holiday Policy Page here.
What payment methods do you accept?
LoveShackFancy accepts the following payment methods:
What does it mean if an item is marked Final Sale?
All items that are marked Final Sale cannot be cancelled, returned for a refund or store credit, or exchanged for a different size, color or style. All Sale items are Final Sale. Additionally, no discount codes can be applied to items marked Final Sale unless otherwise stated. We understand purchasing Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions.
What does it mean if an item is marked Pre-Order?
All items that are marked Pre-Order will be shipped on or near the expected delivery date as it is marked on the product page. You will receive an email as soon as your order ships. Payments for all Pre-Orders will be collected at checkout.
How should I choose the best size for me?
You can reference our size conversion chart and size guide by product category here. Due to the nature of our product, each product silhouette will have unique measurements - many of our product pages include this information in the Product Fit section. For exact measurements on a style, please contact us at customerservice@loveshackfancy.com for assistance and we will do our best to assist you.
When will my order ship?
Ground orders typically ship within 1-2 business days pending availability and credit verification, excluding weekends and holidays. It may take up to 7 business days for your order to ship if we are experiencing high volume. Expedited orders will be shipped the same day if placed before 12PM EST. We do not ship on the weekend or U.S. holidays, however we do deliver 7 days a week. LoveShackFancy is not responsible for delays due to local disruptions.Can discounts be combined at checkout?
Discounts, including discount codes and discounts automatically added at checkout, cannot be combined.
I returned my order, when will I receive my refund?
Once your return is delivered, please allow 7-10 business days for your return to be processed and refunded. Once your refund is processed, we will notify you via the email used to place your order.
What if I need to exchange for a different size or color?
We are currently unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new one.
Do you offer price adjustments?
We do not offer price adjustments on past purchases.
What is Route Package Protection and how does it work?
Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. If your Route-protected order ends up lost, damaged, or stolen, Route’s support team helps ensure that your order gets replaced or refunded as preferred. Package Protection can be added during checkout.
Claims will be reviewed for approval within 1-2 business days from filing.
You can file a claim with Route here.
Read more about Route's policies here.
What if I receive a damaged item?
We hope this does not happen, and we do apologize if you receive a damaged item.
If you suspect the damage is a production defect, please contact customer service within 48 hours of delivery so we can help resolve this!
If you purchased Route Package Protection, and your order has arrived to you damaged in transit, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
What if my item is lost or stolen?
If you purchased Route Package Protection, and you believe your order has been lost or stolen, please file a claim.
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update.
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update.
You can file a claim with Route here.
