Gift Packaging Services:
While gift packaging is not available through our online store at this time, we're pleased to offer this at our physical store locations. Should you want an item to be gift packaged or want to check store inventory, kindly reach out to your local store.
Gift Return Policy for Store Credit:
We accept gift returns in exchange for store credit. Initiate your gift return process HERE by selecting the gift return option. Please note that we are currently unable to accept returns on international orders.
Shipping Information:
We aim to process all orders within 1-2 business days; however, due to high demand during the holiday season and potential carrier delays, delivery times may vary and cannot be guaranteed. Rest assured, we strive to deliver your orders promptly.
All domestic orders ship via FedEx Monday through Friday, excluding holidays. All orders, including 2nd Day and Next Day, placed Monday through Friday after 12pm EST will be processed the following business day. All orders placed Saturday or Sunday will be processed on Monday. Please allow 1-2 business days for orders to ship. We do not ship on the weekend or U.S. holidays, however we do deliver 7 days a week.
International orders ship via FedEx International Express Shipping, Monday through Friday, excluding holidays. Duties and taxes are prepaid and calculated at checkout. International shipments take 2-5 business days for delivery. We do not ship on the weekend or U.S. holidays, however we do deliver 7 days a week.
Extended Return Policy for the Holiday Season:
In the spirit of the holiday season, we offer an extended return period. Purchases made between November 15, 2024, and December 31, 2024, are eligible for return until January 15, 2025. To initiate a return, simply click HERE and follow the instructions to send your item(s) back.
Holiday Shipping Deadlines:
Note that these are recommended deadlines due to the high volume and potential for carrier delays. Our warehouse processing time of 1-2 business days should be factored into your planning.
To Receive Order by December 24, 2024:
- Ground Orders: Place by 12/17
- 2nd Day: Place by 12/20
- Next Day: Place by 12/22
To Receive Orders by December 30, 2024:
- Ground Orders: Place by 12/23
- 2nd Day: Place by 12/26
- Next Day: Place by 12/27
As noted, these dates are estimates and while we do our best to ensure timely delivery, factors beyond our control (such as weather or carrier issues) may cause delays.
